Arpit Sood

DevOps and Infrastructure Support Engineer with experience managing Jenkins CI/CD pipelines, Windows/Linux server administration, incident management, and enterprise endpoint deployment. Skilled in deployment automation, system monitoring, root-cause troubleshooting, and cross-team coordination to maintain high system reliability and minimize downtime in large-scale enterprise environments.

Technical Support Engineer (2024-10 – Present)

• Perform testing and validation of Virtual Desktop Infrastructure (VDI) platforms to ensure stability and readiness before production deployment.
• Manage enterprise software deployment and application lifecycle using Microsoft Intune, App Store, and enterprise endpoint management solutions.
• Support deployment, configuration, and maintenance of business-critical applications across Windows and macOS enterprise devices.
• Monitor device compliance, troubleshoot deployment issues, and ensure successful software rollouts while adhering to security policies.
• Diagnose and resolve hardware, software, and application-related incidents using enterprise support and monitoring tools, reducing downtime.
• Coordinate with infrastructure, engineering, and application teams to deliver new software releases with minimal business impact.

DevOps / Infrastructure Engineer (2023-10 – 2024-10)

• Managed and maintained Jenkins CI/CD pipelines to automate software build, testing, and deployment processes.
• Configured and monitored CI/CD workflows, ensuring reliable and efficient application releases across multiple environments.
• Monitored and managed Windows and Linux servers, ensuring high availability, optimal performance, and system reliability.
• Performed routine server health checks, log analysis, patch management, and infrastructure maintenance activities.
• Troubleshot deployment failures, server issues, and application-related incidents to minimize downtime.
• Collaborated with development and infrastructure teams to streamline deployment processes and improve operational efficiency.

B.Tech (Hons.) in Information Technology – Jaypee University of Information Technology (2019-07 – 2023-05)