Avinash Pc
Major Incident Manager
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About
An experienced professional with 9+ years' experience in Incident and critical Incident Management. Communicate well across Support Teams through (Slack/Webex/MS Teams/Skype). Working with Clients, Project Managers and Service Delivery Managers. Ability to work with stakeholders to define requirements. Strong diagnostic skills and resolve problems quickly. Team player, strong interpersonal skills. ITIL v4 processes and methodologies.
Experience
Major Incident Manager at DXC Technology (2018-11 – Present)
Incident and critical incident management professional responsible for initiating bridge calls for critical incidents and driving resolution within SLA.
- Initiate the Bridge call for all Critical incidents with all required teams and stake holder and drive the call to resolution within the SLA
- Working knowledge of ServiceNow
- Ensure that the technical troubleshooting is focused on recovery and provide all support to the teams
- Communicating business for any outages
- Coordinating with support teams on high priority issues
- As per the impact setting the priority of tickets
- Monitoring server alert and taking appropriate action
- Generating routine reports for daily data of incident and request handled
- Coordinating with concerned teams in closure of aging incident and requests
- Create problem ticket and assign to problem management team for identifying RCA
Web Developer at Microtree Web Solutions Pvt Ltd (2016-12 – 2018-09)
Web development professional responsible for designing and developing web applications and user interfaces.
- Coordinate with the web development team to design user interfaces for client websites using HTML, JavaScript, and AngularJS
- Design, develop, and code web applications for customer accounts, which includes debugging issues, diagnosing root causes, and identifying solutions
- Create responsive designs for mobile applications, built wireframes, and developed prototypes for web development projects
Education
Bachelor of Engineering in Computer Science – MIT Mysore
Diploma in Computer Science – JSS Polytechnic
Secondary School in General – Sadvidya High School
