Bipul Kumar

Retail operations professional with one year of hands-on experience at Tata Trent (Zudio), managing store activities, team coordination, and customer experience in a high-volume environment. Completed PGPM in Marketing, with practical exposure to lead generation, CRM handling, and sales processes. Comfortable working in fast-paced settings involving large teams and high customer footfall.

Looking to contribute to roles in marketing and operations where both execution and customer understanding are key.

Trainee Store Manager (TSM) - Tata Trent (Zudio)

(2025-03 - 2026-03)

• Oversaw day-to-day functioning of a large retail outlet (18,000+ sq. ft.), driving Retail Operations excellence and ensuring operational excellence across all departments
• Managed a team of 50+ staff members, coordinating shifts, responsibilities, and performance on the floor
• Handled daily customer inflow of around 3,000 visitors, maintaining service quality and operational flow during peak hours
• Managed KPI performance to achieve store revenue goals, contributing to ₹10 lakh weekday and ₹17–18 lakh weekend sales targets
• Played a key role during festive periods, assisting in managing operations aligned with ₹50 lakh Diwali sales targets
• Addressed customer concerns on the floor, ensuring a positive shopping experience and quick resolution of issues
• Led visual merchandising initiatives through store layout planning, product placement, and promotional displays, driving sales management results and improving store conversion
• Ensured SOP compliance by managing inventory management processes, conducting regular audits, and maintaining accurate billing and store standards
• Applied analytical thinking to daily sales and foot-fall data to generate actionable performance reports, identifying key trends to optimize store conversion rates and improve KPIs like ATV and UPT
• Collaborated with regional teams to streamline vendor relations, ensuring the timely receipt of promotional materials and store supplies to support high-footfall sales events
• Collaborated with senior management in strategic planning to optimize store-level P&L and implement operational improvements that increased conversion rates
• Demonstrated strong decision-making skills by proactively managing inventory replenishment and resolving operational bottlenecks to ensure seamless store performance during high-footfall periods

Marketing Intern - UAS International

(2024-02 - 2024-05)

• Worked on identifying potential customers and generating leads through different outreach methods
• Engaged with prospects and supported the team in converting leads into customers
• Maintained and updated customer information for internal tracking and follow-up purposes
• Assisted in basic customer acquisition activities and coordination with the team

PGPM - Core Marketing - ICFAI Business school (2023 - 2025)

B.com (Hons) - Gossner college (Ranchi University) (2019 - 2022)

Class 12th - B. N.S D. A.V Public School (2018 - 2019)

Class 10th - B. N.S D. A.V Public School (2016 - 2017)