Eman Talib

Healthcare Operations Leader with 13+ years of experience driving hospital administration, compliance, and patient-centric quality programs across leading institutions. Proven expertise in operational efficiency, service excellence, clinician engagement, and accreditation (NABH, NABL). Adept at optimizing revenue streams, minimizing leakages, and building high-performing teams to deliver sustainable growth and superior patient outcomes.

Deputy Medical Superintendent at Medanta Hospital, Noida (2025-09 – Present)

• Lead daily hospital operations ensuring adherence to SOPs and statutory compliances.
• Drive medical audits, transplant program licensing, and litigation documentation.
• Support quality programs and ensure efficient patient admission, care, and discharge processes.
• Implement steps for streamlining the Medical Records Department.
• Monitor KPIs and dashboards to proactively identify scope for higher margins and minimize leakages.
• Operationalizing newly opened areas with special focus on daycare Area.
• Overseeing annual budget for Medical Administration.
• Reduction of LAMAs in ER and improved IP to OP conversion.

Head Medical Services / Deputy Medical Superintendent at Max Hospital, Gurugram (2024-01 – 2025-09)

• Directed hospital operations, achieving Top 3 ranking in discharge efficiency across Pan Max Network.
• Oversaw NABH and DNB accreditation programs, ensuring compliance and audit readiness.
• Coordinated with government and autonomous bodies for statutory documentation.
• Implemented dashboards for revenue streams, monitoring ARPOB, ALOS, and payor mix.
• Managed a team of more than 80 employees overseeing staffing and budgeting of the entire Medical Administration Department.

Assistant Medical Superintendent at Paras Health, Gurugram (2021-02 – 2023-12)

• Introduced High Acuity Rounds and improved discharge planning, reducing cash TAT to 90 minutes.
• Enhanced patient communication, reducing LAMA rates to less than 3%.
• Monitored KPIs including BOR, ALOS, equipment utilization, and re-admissions.
• Managed a team of 50 employees, achieving attrition below 5%.
• Oversaw P&L, staffing, and budgeting, ensuring optimal doctor-patient ratios.

Assistant Medical Superintendent at Medanta Hospital, Lucknow (2019-09 – 2021-02)

• Managed operations across Emergency, ICUs, OTs, Pharmacy, MRD, CSSD, and Biomedical Engineering.
• Operationalized radiology department, securing AERB approval.
• Reduced patient complaints through liaison with consultants and paramedics.
• Supported NABH, NABL accreditation, including audits and committee participation.

Hospital Manager at UP Health System Strengthening Project (UPHSSP) (2015-12 – 2019-07)

• Achieved Entry Level NABH Accreditation for a 300-bed government hospital.
• Facilitated licensing, infrastructure upgrades, and PPP contracts.
• Implemented fire safety, mechanized laundry, and mortuary facilities.

Junior Quality Consultant at Octavo Solutions Pvt. Ltd. (2014-05 – 2015-11)

• Conducted NABH gap analysis and CAPA across hospitals in U.P.
• Suggested infrastructural changes and closed audit findings.

District Community Mobilizer at NHM Bihar (2013-02 – 2013-12)

• Supervised 2000 ASHA workers in Bhojpur district.
• Assisted in budget planning for PIP and community health initiatives.

PGDHM in Hospital & Health Management – IIHMR Jaipur (2011 – 2013)

BDS – AMU Aligarh (2004 – 2009)