Heena Baba

To secure a position where my qualities of a fast learner and the ability to take on new challenges can be used. To utilize and apply my best efforts for the development of organization and welfare of mankind. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Account Manager - Safemedtrip.com Delhi - Delhi

(2022-10)

• Responsible for answering calls and emails from overseas patients who wish to come India for treatment.
• Dealing with overseas insurance and medical service providers as well as individuals.
• Diligent and persistent follow ups, preparation of treatment cost estimates
• Provide online assistance for applying Medical Visa, Plan Travel, and Schedule Medical Appointments, Arrange Airport pick up, Monitor Treatment during stay at Hospital in India.
• Working with all Top Hospitals in India like Fortis, BLK, Max, Colombia Asia of Doctors and coordinators for patient assistance and other facility.
• Managing the team members and train them.

Senior Executive - Safemedtrip.com Delhi - Delhi

(2014-10 - 2019-04)

• Responsible for answering calls and emails from overseas patients who wish to come India for treatment.
• Dealing with overseas insurance and medical service providers as well as individuals.
• Diligent and persistent follow ups, preparation of treatment cost estimates
• Provide online assistance for applying Medical Visa, Plan Travel, and Schedule Medical Appointments, Arrange Airport pick up, Monitor Treatment during stay at Hospital in India.
• Working with all Top Hospitals in India like Fortis, BLK, Max, Colombia Asia of Doctors and coordinators for patient assistance and other facility.
• Managing the team members and train them.

Assistant Manager (Business Development) - MedTravels Pvt. Ltd - Noida

(2019-09 - 2020-03)

Track record of designing & executing competitive strategies for generating sales/revenue growth, deriving business from key accounts & promoting Medical Tourism in India.

• Building relationships with clients / key decision-makers in target organizations for business development; ensuring high customer satisfaction by effective query resolution
• Managing a team of executives who coordinate between international patients and various hospitals across the globe
• Attended Advantage Healthcare-India 2019.
• Time motion studies in IPD with respect of effectiveness of Hospital Information System.
• Responsibilities include consult patients to find the best treatment in India, provide timely communication, respond to their inquiries, execute follow-up actions, help them in medical visa process and integrate information into the care plan.
• Provide online assistance for applying Medical Visa, Plan Travel, and Schedule Medical Appointments, Arrange Airport pick up, Monitor Treatment during stay at Hospital in India.
• Liasoning with the international doctors, agents & patients for the business development activities.
• Liasoning with different hospitals of India to provide them the patients from different countries.

Executive International Dept. - Fortis Escorts Heart Institute New Delhi - New Delhi

(2012-12 - 2013-06)

• Meet with admitted Patients regularly, enquire about their problems / complaints and insure their care.
• Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an MIS to be shared with the top management on a periodic basis
• Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner
• Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital Liaise with respective HODs and the Floor Manager upon receiving a complaint, and also report the same to Facility Director
• Prepare, update and circulate list of VIP patients regularly to top management
• Meet with patients who are scheduled for discharge and record their feedback in the GR Module.

B.Ed - Kashmir University (2013)

Bachelors in Arts - Kashmir University (2010)