Hitangshi

Customer-focused professional with hands-on experience handling client interactions over phone calls and in person, alongside a strong analytical background in data operations and reporting. Skilled at clear communication, accurate documentation, and resolving client queries efficiently while maintaining compliance and service standards. Comfortable working in fast-paced, target-driven environments and quick to learn new processes and systems.

Data Analyst at ASR Global Agrochemical Regulatory (ASR Pre-shipment Inspection Agency) (2026-01 – 2026-07)

• Customer & Client Support: Handled day-to-day client interactions over phone calls and in person at the office, addressing queries, sharing updates, and resolving concerns to ensure a smooth client experience
• Client & Compliance Documentation: Managed client-facing communication and documentation to ensure adherence to regulatory standards
• Regulatory Data Operations: Coordinated data workflows across the Pre-shipment Agency and CIBRC Consultancy divisions to support timely, accurate regulatory filings
• Data Synthesis: Aggregated and reconciled complex datasets from government repositories and internal databases to support consultancy analysis
• Dashboarding: Built interactive Power BI and Excel dashboards that gave stakeholders a clear, real-time view of business performance
• Process Improvement: Streamlined reporting and data-collection methodology, cutting turnaround time and lifting operational productivity by ~40%
• Business Impact: Insights from these dashboards supported a 47% increase in total business volume during the period

Data Analyst Intern at Elevate Labs (2025-04 – 2025-05)

• Data Cleaning & Transformation: Processed and structured 20+ datasets using SQL, Python, and Excel, cutting data inconsistencies by ~40%
• Dashboard Development: Built 15+ interactive Power BI and Excel dashboards that sped up decision-making by ~30%
• Statistical Analysis: Applied correlation and trend analysis to surface actionable business insights, improving reporting accuracy by ~25%

Data Analyst Intern at Unified Mentor Pvt Ltd (2025-01 – 2025-03)

• Exploratory Data Analysis: Analyzed Uber trip data to identify demand patterns and customer behavior trends
• Predictive Modeling & Automation: Built and evaluated ML models (forecast accuracy up to 92%) and automated preprocessing workflows, cutting manual effort by ~70%

PG Diploma in Data Science and Analytics – J.C. Bose University of Science and Technology YMCA, Faridabad (2025 – 2026)

B.Sc. in Physics (Hons.) – University of Delhi (2019 – 2022)