John Bose

To understand business from a dynamic perspective and grow with the organization. Looking for the better opportunities to derive at Innovative solutions for my organization and to prove my ability and skill in the organization. Able to quickly grasp and apply cutting-edge ideas, methods and technology.

Quick learner, with an ability to rapidly achieve organizational integration, assimilates job requirements. Energetic and self-motivated team leader. A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization.

Process Executive - MMC INFOTECH SERVICES PVT LTD

(2017-05 - 2020-08)

Prior employed for MMC InfoTech Services Pvt Ltd, we manage customer service and back-office operations for leading international bank. Team: CITI BANK BACK OFFICE CUSTOMER SERVICE (BANKING)

• Coordinating with the team members to clear all the initiated case from the back end of the bank using the database application "putty".
• Customer service Processing KYC Documents (Taking action like Change of address, Change of Mobile No., DOB change, Name change).
• Understanding Customer Queries and Respond to the Customer (Rescanning Customer Proof).
• Handling Debit cards Issues like (ATM Card Issues, Re-issue ATM card, Unblock ATM card, PIN Generation).
• Sharing reports to clients on daily basis.

Customer Service Officer - CAMS PVT LTD

(2021-03 - 2022-10)

Prior employed for CAMS pvt ltd, we manage customer service and back-office operations for leading international bank. Team: HDFC BACK OFFICE CUSTOMER SERVICE (MUTUAL FUND)

• Fund accounting and fund reconciliation and NAV Calculation on a daily basis for various MF schemes.
• Corporate actions executions and submission to Depositories and CC/Exchanges/AMC.
• Compliance for daily trades, clearing, and settlement with AMC/DP/CC Periodical compliance filing and submission with AMC/Depository/CC/Exchanges.
• Transactions validations and rectification/remediation of reporting /non-reporting transactions.
• Prepare and submission the SOP and project forecast and evaluation report to management.

Senior Executive - Cholamandalam MS General Insurance PVT LTD

(2022-10 - 2025-02)

Prior employed for Cholamandalam MS General Insurance pvt ltd, we manage motor insurance policy operations. Team: MOTOR INSURANCE

• Insurance support for the entire range of products for Chola MS (Motor Insurance)
• Co-ordination with Receipt department, for the Receipt related Pending Issues.
• Cancellation, Refund and Endorsement has been coordinated on time with concern team members to complete the work process on time
• Validation and Retrieving Data for MIS Report.
• Answering Branch Query's through Mails.

B.C.A - University of Madras (2018)

DECE - SRI SAI RAM Institution (2012)

S.S.L.C - A.J.S Nidhi hr sec school (2009)