John Packiyanathan

Experienced Accounts Receivable Specialist with over 9 + years of progressive expertise in client and vendor account management, AR collections, custom invoicing, and reconciliation. Proven track record of reducing AR backlogs and improving cash flow for healthcare and IT clients. Adept at managing client communications, preparing financial reports, and ensuring compliance with accounting standards. Strong analytical, decision-making, and customer service skills.

Senior Associate – Process Specialist (RCM) at Huron India Pvt Ltd (2024-01 – 2026-08)

• Manage high-volume client/vendor portfolios and ensure timely invoicing, reconciliations, and AR collections
• Supported and coordinated the day-to-day activities of a 46-member team, providing process guidance, issue resolution, and operational support.
• Worked with healthcare applications and payer portals including EPIC, Eagle, Invision, Meditech, Soarian, AEOS, SSI, Availity, UHC, Epaces, Connex, Healthfirst and Fidelis Care.
• Provided process training, knowledge sharing, and floor support to new and existing team members to improve productivity and accuracy.
• Supported new-hire training, process ramp-up, buddy-up sessions, and transition activities for new batches.
• Coordinate with clients to resolve discrepancies and enhance AR turnaround
• Achieved as a Team $7M AR reduction; awarded Spot Award and recognized by CFO & CRO

Senior Associate at Guidehouse India Pvt Ltd (2019-09 – 2023-12)

• Handled account receivables for hospital billing (CMH, JRMC, CMHS)
• Managed denial resolution, claim appeals, and documentation
• Prepared and followed up on claims; ensured compliance and accuracy in account adjustments

Senior Client Services Executive at Oncospark Pvt Ltd (2018-05 – 2019-08)

• Oversaw denial management and appeals for ERP-based AR systems
• Processed adjustments and escalated high-value discrepancies
• Generated daily reports and ensured timely SLA compliance

AR Caller at Annexmed Pvt Ltd (2017-02 – 2018-05)

• Focused on ageing claims and followed up on insurance accounts
• Worked with Physical Therapy & Chiropractic claims to improve receivables

Customer Service Executive – AR at HCL Technologies Ltd (2015-02 – 2016-12)

• Verified insurance and followed up with US-based payers
• Reviewed EOB/ERA and resolved denial issues
• Twice awarded Star Performer of the Year

Bachelor of Engineering in ECE – Infant Jesus College of Engineering (2013)

HSC – St. Xavier's Higher Secondary School