Kavitha Deva

Over 12 years of experience in Software QA professional. Proven expertise in multiple domains like Core Banking, Insurance, Healthcare, and Education sector. 3+ years of extensive experience in Salesforce Lightning, Veeva CRM, other SaaS applications (Synapse/PACT systems) and expertise in analyzing Salesforce CRM business process (sales, service and marketing cloud). Strong expertise in Insurance Workflow including Insurance and Investment advisory system, Policy Administration, Claims processing and Customer services.

Led a cross-functional teams up to 3-5 member in size, coordinate and support with on-shore and off-shore team members to deliver high-quality products within tight deadlines. In-depth experience in Agile Scrum process and Waterfall methodologies and Defect Lifecycle. Well versed to perform all types of Testing, includes Smoke Testing, Functional Testing, Integration, System, Regression, Sanity, User Acceptance Testing (UAT), Browser compatibility Testing, UI & UX Testing, Exploratory testing and GUI testing.

Demonstrated ability to analyze Business Requirement document (BRD) and Functional Specification documents (FSD) User Story to Designing Test Strategies & Coverage, Emerging and Implementing the Test Plans, Test Scenarios, Test Cases, Test Execution, Report and Manage the bugs, Defect Matrix and Test Closure Report. Extensive hands-on experience in Web/Mobile (iOS/Android) Applications, Salesforce CRM (Lighting / Classic) cloud application (Salesforce.com), Synapse, PACT, OCE legacy system, Veeva CRM, Veeva Align and Vault Promo-Mats. Expertise in Core Banking & Financial products like Teller system, Account creation (Saving/Cheques), Credit Scoring system, KYC, Fund Transfer, Payments, Account Receivable, Internet Banking, Cards, ATM, loans, POS and ERP system.

Strong

Exposure to security and sharing rules implementation at object, field, record level for different users at different level of organization and Single Sign-On (SSO) setup process on both desktop and mobile devices. Good experience in API testing (Postman) tool, Workbench with Apex scripts, AWS (Athena) system and Mainframe (legacy) system to perform backend Data Validation Testing using standard SQL queries. Extensive experience in Test management tools like JIRA, Azure DevOps, HP ALM, ServiceNow portal.

Sound experience in Data Migration, Salesforce configuration, Confluence and BrowserStack tool. Strong background in Software Testing Life Cycle (STLC), Software Development Lifecycle (SDLC), Defect Life Cycle. Proficient in develop and maintain an Automation Regression Test scripts using Selenium web driver.

Great experience in collaborating with Clients, Multiple Vendors and End Users.

Professional

Strength includes good communication & interpersonal skills, committed & result oriented, problem solving, flexible and versatile to adapt any new/challenging environment and work on complex projects.

Test Lead - Prophecy Technologies - Ontario, Canada

(2024-05 - 2025-07)

Worked as key member for Capital Group of Companies and successfully managed and coordinated global team, fostering collaboration and ensuring timely project deliverables. Holds key responsibilities in performing end to end testing, led a critical Insurance project and liaison with business team, product owner, developer and off-shore partners for deliverables on an on-going basis.

• Analysed Business Specification Document (BRD), Functional Specification documents (FSD) and User Stories to design effective test plan, test scenarios and test cases
• Involved in all the Scrum Events like sprint planning, sprint review, daily scrum and sprint retrospective meetings
• Prepared detailed Test Execution Reports, Defect Matrix and RTM ensuring complete functional coverage
• Perform System, Integration, Regression and end to end functional testing for Insurance Project
• Identified critical issues through detailed analysis of test results, enabling timely resolution by coordinating with developers and manage the defects in test management tool (JIRA)
• Validated critical Insurance workflows including Policy Issuance, underwriting approvals, Premium Processing and Claims handling
• Collaborated closely with Business Analyst, Developers, Product Owners/ Business Owners to ensure quality deliverables for each release / sprint
• Logged, tracked and monitored defects in JIRA and participate in Defect Triage meeting
• Supported User Acceptance Testing by coordinating with Business users and involved in Production deployment validation and post-production support activities
• In-depth hands-on experience on Capital Group Customer Advisory system, Customer KYC system and Customer Service center system
• Worked in Workflow and Case Management System for Insurance process validation

Lead Tester - Cigniti Technologies - Hyderabad, India

(2021-05 - 2024-04)

Led a multiple project like Veeva CRM, Field Tools and DEX SSF in GENENTECH (ROCHE) account, as a Lead-Tester, devised comprehensive Test Strategy and prepared detailed Test Plan that outlines the test objectives, schedule, deliverables, test environment setup and resource allocation.

Leveraged

Salesforce.com application for global operations, particularly for customer service, HCP/HCO Account/Contact creations, Engagements maintenance and support, by implementing and customizing Salesforce sales, service and marketing cloud to enhance workflows and integrate with other systems like Synapse, PACT and Veeva CRM applications.

• Work together with the test team to create test scenarios and test cases that cover all the possible functionalities and requirements derived from the given BRD/FSD and User Stories
• Perform all types of testing and Oversees the Test Execution of test cases, ensuring that the testing process follows the test plan and addresses issues promptly
• Responsible for creating a Regression Test scenario for each release and develop and maintain an Automated test suits using Selenium web driver to perform Regression
• Monitor the testing progress and provide regular updates to business and project team
• Perform Backend data validation testing in AWS (Athena) system and Workbench Apex using standard queries
• Identified and reports the defects using Test Management tools like Azure DevOps, Jira, ServiceNow and HP ALM. And liaise with developers to close the defects promptly
• Worked on reports, dashboards and maintained large datasets related territory alignments and roster management's
• Strong hands-on experience on following System applications - Salesforce CRM (Lightning / Classic), Synapse, PACT, CMS, hi site and Mobile apps (iPhone, iPad and Android) - Veeva CRM, Veeva vault, Veeva Align, ORT, ITF, OCE CRM and Test Flight – Hi Site app
• Collaborated closely with cross-functional teams for seamless integration of new features into existing systems and Maintain quality control records and reports

Senior Test Analyst - Tentacle Technologies (M) Sdn Bhd. - Kuala Lumpur, Malaysia

(2017-01 - 2017-07)

As a Senior Test Analyst, was a key member in Software Testing team and worked for MAYBANK client on INSURANCE domain. In-depth experience on Insurance Policy, Investment Plan and Risk Management modules by providing advice to select the most suitable investment plans based on the customer requirements, profile and credit score.

• Review and analyze the System Specification documents to design and implement the Test Strategies and Test Plans
• Identify the scope of testing including systems integration and regression testing. Apply test techniques to ensure coverage and prepare the test data requirements to satisfy test cases
• Perform various types of test, such as Functional tests, Integration tests, Regression tests, and UAT to validate the software against the defined requirements and document the same in HP ALM and Jira board
• Logging Bugs and Issues, found during a testing and work closely with developers to ensure that these issues are addressed and resolved in a timely manner
• Utilized in-depth hands-on experience of Customer Insurance and Investment Advisory system to provide the functional support and consultation

Test Analyst - L&T (Larsen & Toubro) InfoTech - India / South Africa

(2014-01 - 2016-12)

Promoted to serve as Senior Tester, overseeing QA testing for multiple projects on the following accounts ABSA Bank, CITI Bank on BFSI domain and Denmark University account on Educational domain.

• Increased overall test coverage, prioritizing high-risk functionalities for thorough examination
• Analyzed the Functional Specification document to design and implementing test strategy and test plan
• Evaluated function, performance and design compliance of every product against design standards and customer needs
• Identified critical defects, conducting root cause analysis and collaborating with the development team for timely resolutions
• Maintained accurate documentation of all testing activities, enabling efficient review of results by project stakeholders in HP ALM and Jira board
• Worked on multiple Core Banking Projects for ABSA bank, expertise in major banking products