Keerti Kumar

SAP BTP Integration Consultant with over 7 years of IT experience and 4.5+ years of hands-on expertise in SAP Integration Suite (CPI). Experienced in designing, developing, deploying, and supporting integration solutions using SAP CPI, API Management, Cloud Connector, IDoc, SOAP, REST, OData, and SFTP. Skilled in API proxy development, security configurations (OAuth2, certificates), Groovy scripting, message mapping, monitoring and production support.

Demonstrated ability to perform RCA, manage incidents within SLAs, and deliver scalable cloud-native integrations between SAP and non-SAP systems.

Senior SAP CPI Consultant at Infosys Client- Novartis (2026-07 – Present)

• Delivered Level 3 (L3) support for SAP Cloud Platform Integration (CPI) interfaces by diagnosing and resolving complex production issues, resulting in significant downtime reduction.
• Monitored integration flows (iFlows), message processing, and system performance to ensure uninterrupted business operations.
• Conducted root cause analysis (RCA) for failed messages addressing mapping errors, connectivity failures, and runtime exceptions; implemented corrective actions to minimize recurrence.
• Managed incidents, service requests, and problem tickets within SLA timelines, collaborating with business users and technical teams to improve timely resolution rates.
• Configured and supported adapters including SFTP, IDoc, SOAP, REST, OData, SuccessFactors, and JDBC to meet diverse integration requirements.
• Oversaw error handling, message reprocessing, and exception monitoring using SAP CPI tools to improve message processing accuracy.
• Assisted in transport management across Development, QA, and Production environments, ensuring seamless promotion of integration artifacts.
• Executed certificate renewals, keystore management, and credential updates to maintain tenant security and compliance.
• Implemented enhancements and modifications to existing iFlows based on evolving business needs to increase interface efficiency.
• Supported deployment, testing, and validation of integration components to guarantee successful production rollouts.

Senior SAP CPI Consultant at Wiselink Global Services Client- Novartis (2026-03 – 2026-07)

• Provided Level 3 (L3) support for SAP CPI interfaces by analyzing and resolving complex production issues, significantly minimizing downtime.
• Monitored iFlows, message processing, and system performance to achieve high integration uptime and seamless business operations.
• Performed RCA for failed messages including mapping errors, connectivity issues, and runtime exceptions and implemented preventative measures.
• Managed incidents, service requests, and problem tickets within SLA timelines through collaboration with business and technical stakeholders.
• Configured and supported adapters such as SFTP, IDoc, SOAP, REST, OData, SuccessFactors, and JDBC to support varied integration needs.
• Oversaw error handling, message reprocessing, and exception monitoring using SAP CPI tools to enhance message processing accuracy.

SAP CPI Consultant at HCLtech Client- SAP labs (2025-05 – 2025-11)

• Managed end-to-end certificate lifecycle activities including installation, renewal, and keystore updates to enhance system security and minimize downtime.
• Resolved SSL handshake errors to improve system reliability and performance.
• Configured and supported SAP Cloud Connector to enable secure connectivity between cloud and on-premise systems.
• Implemented and maintained secure communication protocols such as OAuth2, Basic Authentication, and client certificates.
• Monitored SAP API Management to diagnose issues, resolve policy-related challenges, and enhance API reliability and uptime.
• Developed and maintained API proxies with authentication, rate limiting, and header transformation policies to optimize API security and performance.
• Conducted API testing and validation using Postman and CPI endpoints to ensure error-free deployments and reduce post-release incidents.
• Delivered L2/L3 AMS support for SAP CPI integrations and managed incidents via ServiceNow and JIRA.

Application Engineer at FIRSTMERIDIAN GLOBAL SERVICES Client- SAP labs (2022-02 – 2025-03)

• Managed SSL/TLS certificate lifecycle activities, including installation, renewal, and keystore updates to enhance system security and minimize downtime.
• Resolved handshake errors and ensured seamless connectivity and improved system stability.
• Configured and supported SAP Cloud Connector, reducing connection failures between cloud and on-premise systems.
• Implemented OAuth2, Basic Authentication, and client certificates to strengthen secure communications.
• Monitored API performance and diagnosed issues in SAP API Management to increase API reliability and uptime.
• Developed API proxies with authentication, rate limiting, and header transformation policies to improve security and performance.
• Conducted API testing and validation using Postman and CPI endpoints to ensure reliable deployments.
• Delivered L2/L3 AMS support for SAP CPI integrations, managing incidents and service requests through ServiceNow and JIRA.

Junior Engineer at Airworks India (2018-08 – 2022-02)

• Monitored and optimized infrastructure components including servers, middleware, databases, and batch jobs to ensure optimal system uptime and performance.
• Managed and prioritized service requests from business units, improving average response times.
• Diagnosed and resolved complex technical issues related to Java threading and connection pooling, reducing system downtime.
• Developed and maintained technical documentation to improve team knowledge sharing and resolution efficiency.
• Implemented proactive alert management, stabilizing critical processes and reducing incident frequency.
• Generated customized reports to meet stakeholder requirements and support data-driven decisions.
• Conducted root cause analyses and produced resolution reports to support continuous improvement.
• Adhered to Change Management protocols for production environment changes, minimizing operational risks.

B.Tech / B.E. in Aviation/Aeronautical/Aerospace Engineering – Mangalore Institute of Technology & Engineering, Moodbidri (2016)