Krish Thakor
Learning Lead to Road of Heaven Called Earned.
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About
Dedicated and customer-focused professional with experience in incident management and customer support operations. Skilled at resolving issues efficiently, coordinating with teams, and maintaining accurate documentation. Known for clear communication, reliability, and a strong commitment to service excellence in fast-paced environments.
Experience
Incident Management Agent at Veritas Infratech Pvt. Ltd. (2025-03 – Present)
Monitor and manage incident reports to ensure timely resolution and coordinate with internal teams
- Monitor and manage incident reports to ensure timely resolution
- Coordinate with internal teams to resolve technical and operational issues efficiently
- Maintain documentation for compliance, tracking, and reporting
- Ensure incidents are handled according to defined processes for smooth workflow
Associate – Customer Support at Tech Mahindra Ltd. (2024-09 – 2024-12)
Provided customer support via multiple communication channels and maintained accurate records
- Provided support to customers via multiple communication channels
- Maintained accurate records of customer interactions and feedback
- Resolved issues promptly to ensure high customer satisfaction
- Delivered service aligned with company quality standards
Education
Bachelor of Commerce in B.Com – R. H. Patel Arts & Commerce College
Higher Secondary Certificate in HSC – Jyoti Vidhya Vihar (2024)
Secondary School Certificate in SSC – Jyoti Vidhya Vihar (2022)
