Krupal Kawde

Supply Chain & Operations Management professional with experience in demand forecasting, inventory control, warehouse operations, and cost optimization. Proven track record of improving operational efficiency, managing compliance, coordinating logistics, and leading teams in fast-paced environments. Brings strong stakeholder and client management skills, enabling effective alignment of operational execution with business objectives.

Operations Manager – Supply & Cost Control at Montana's BBQ and Grill (2022-09 – Present)

Operations management role focused on supply chain optimization and cost control in a food service environment.

• Estimated supply needs using historical data and projected sales trends.
• Maximized profitability by effectively managing food, beverage, and labor costs on a daily basis.
• Collaborated with management to develop promotional campaigns and increase business revenue.
• Updated computer systems with current pricing and daily food specials.
• Managed inventory, ensuring optimal stock levels and minimizing waste.
• Conducted regular staff training to ensure thorough knowledge of business operations and provided feedback to enhance team development.
• Led by example, fostering a positive and productive team environment.
• Implemented strategies to improve customer satisfaction and enhance guest experiences to encourage repeat business.

Warehouse Operations Lead at Parts Canada (2022-05 – 2023-10)

Led warehouse operations and equipment management to optimize efficiency and minimize downtime.

• Developed and implemented a rewards program to motivate and recognize staff, fostering loyalty and improving productivity.
• Supervised the maintenance and repair of warehouse equipment to minimize downtime and extend the lifespan of machinery.
• Optimized warehouse operations by analyzing performance reports and making necessary adjustments to improve efficiency.
• Ensured compliance with legal and regulatory standards, preventing penalties and ensuring smooth business operations.
• Coordinated shipments by liaising with external couriers and managing delivery schedules.
• Monitored inventory levels, conducted regular stock audits, and collaborated with suppliers to ensure timely stock replenishment.

Operations Manager – Customer Experience & Financial Control at Ring A Wing (2021-08 – 2022-04)

Operations management focused on customer experience and financial control in food service sector.

• Performed regular staff performance evaluations, identifying training needs and growth opportunities.
• Resolved customer complaints with professionalism and empathy, ensuring satisfaction and fostering loyalty.
• Managed financial tasks, including budgeting, forecasting, and reconciling daily revenues.
• Maintained comprehensive knowledge of departmental functions to provide support as needed.

Account Manager at Famous Innovations Pvt Ltd. (2018-08 – 2019-07)

Account management role focused on client relationships and business development.

• Customized communication strategies for clients to ensure clarity and build strong, lasting relationships.
• Delivered compelling presentations to prospective clients, highlighting services and securing key contracts.
• Partnered with finance teams to oversee client budgets and invoices, ensuring accurate and transparent billing processes.
• Conducted market research to uncover new business opportunities and presented insights to senior management for strategic planning.

Account Executive at Enormous Brands LLP (2017-11 – 2018-07)

Account executive role managing client relationships and service delivery.

• Analyzed client feedback to enhance service offerings, reinforcing a focus on continuous improvement.
• Tracked competitor activities and adjusted strategies to sustain a competitive edge.
• Established customer service protocols that drove significant improvements in client satisfaction.
• Ensured compliance with industry regulations by staying updated on standards and implementing necessary measures across campaigns.
• Negotiated contracts with clients, achieving mutually beneficial agreements and strengthening partnerships.

Client Servicing Intern at Leo Burnett MEA (2017-07 – 2017-09)

Internship focused on client servicing and campaign support.

• Contributed to a campaign to expand the network infrastructure for the UAE Army in collaboration with du.
• Designed tailored service solutions to address specific client needs, boosting satisfaction and retention.
• Collaborated with cross-functional teams to optimize service delivery, reducing response times and increasing operational efficiency.
• Performed comprehensive market research to provide clients with insights on emerging trends and growth opportunities.
• Engaged in networking events to establish professional connections and promote company offerings.

PGDM in Supply Chain Management and Logistics Co-Op – Fanshawe College (2021-08 – 2022-08)

PGDM in Marketing Management – Fanshawe College (2021-01 – 2021-08)

Bachelor of Management Studies in Management – Mumbai University (2014-05 – 2017-05)