Kuldeep Kumar

Experience of about 24+ years in post-sales-Real estate well confident in handling customer’s queries, Documentations, ERP-Software, Sales accounting software. And I have worked with many reputed Organization in Real Estate. My goal is to given my best to Real Estate with my past experience and I believe that customer satisfaction is the most important part and I am willing and committed to give my 100% for customer satisfaction for post sales Activities.

GM-Customer Relations (CRM) at M/S MAHAGUN INFRATECH PRIVATE LTD (2025-08 – Present)

Currently focusing on supervision of post sales activities & Construction Update activities & Inventory Management and MIS Reporting Work of the company Commercial/Residential Projects at –Noida, Greater Noida,Noida Extension, Crossing Republic, Gurgaon,Sohna,Manesar,Goa,Hydrabad, etc

• Handling Company Project customer Booking, Allotment, Demand letter, Collection, Possession, Project Handing Over to Customers, Maintenance Agreement, And registry of customer units residential and commercial as per company define parameters.
• Handling and resolving the customer booking related grievances and maintain the good relation with customer and company with the help of 10-15 team members.
• Handling customer transfer cases, refund cases, Death Cases, Name change cases, customer information updating cases in booking record as per company define parameters.
• Handling customer lease rental and Lease registration and property registration and customer documentations etc.
• Handling and co- ordinated with customer legal cases with company legal department.
• Handling project collection and maintain the company finance according to company policy.
• Handling company brokers billing and approve the same as per company define guidelines and maintain good relation with company channel partners and provide the best service to channel sales person and boost up the company project sales also.
• Handling company ERP system and make the necessary changes time to time according to CRM requirement.
• Co-ordinate with company accounts team and reconcile the CRM project wise customer account and also making the interest calculation sheet with the help of account team.
• Handling and monitoring the company RERA (Project) reports as per RERA guideline and submit the report to department time to time with instruction of company management.
• Handling and pre-Audit the customer files before processing the sale deed.
• Handling and processing the customer Loan case documents Like TPT, PTM, with the help of team members and regular follow with bank for loan processing formalities and submit the documentation as required by bank time to time.
• Liaison work with Govt. Authorities like Rera, Town Planner, and Authorities for company land related issues and project related documentation.
• Handling and Monitoring Company project maintenance billing, recovery and provide the solution to customer time to time with the help team facility.
• Handling and Monitoring APF- Approved Project finance and Project Funding and Rent Discounting Funding and Bank Loan etc.
• Develop and Implement Compliance Program for real estate Transactions.
• Conduct Regular audit to ensure adherence to compliance procedures.
• Keep up to date relevant laws and regulation with the help of legal team.
• Review Contracts and other legal documents like, BBA, Allotment letter, Maintenance Agreement, Demand Notices, Final opportunity letters, customer queries to ensure compliances.
• Advise management on potential compliance risk.
• Train and educate staff about compliance issues and practices.
• Prepare and present report on compliance activities to management time to time.
• Collaborate with legal professionals to address compliances issue time to time.

DGM-Customer Relations (CRM) at M/S RAJ DARBAR REALITY LTD (2024-05 – 2025-08)

Currently focusing on supervision of post sales activities & Construction Update activities & Inventory Management and MIS Reporting Work of the company Commercial/Residential Projects at –Karnal, Mathura, Gurgaon, Delhi, Kosi, Hisar, Sirsa, Palam Vihar, Jaipur, ETC.

• Handling Company Project customer Booking, Allotment, Demand letter, Collection, Possession, Project Handing Over to Customers, Maintenance Agreement, And registry of customer units residential and commercial as per company define parameters.
• Handling and resolving the customer booking related grievances and maintain the good relation with customer and company with the help of 10-15 team members.
• Handling customer transfer cases, refund cases, Death Cases, Name change cases, customer information updating cases in booking record as per company define parameters.
• Handling and co- ordinated with customer legal cases with company legal department.
• Handling project collection and maintain the company finance according to company policy.

Head –CRM/F&A at M/s OM DRISHIAN INFRA (INDAI) LTD. (2017-04 – 2024-04)

Working and focusing on supervision of post sales activities & Construction Update activities & Inventory Management and MIS Reporting Work of the company Commercial/Residential Projects at –NOIDA, NOIDA EXTENTION, GREATER NOIDA, DELHI, GURGAON, Haridwar, Land pooling Project, ETC.

• Look after the company manufacturing units of plastic and steel Likewise, Production, Sale, Purchase, Accounts, Bank, License Renewal, New Plant Construction Activities, co-ordination work with Custom Zone Etc.
• Handling Company CRM Process, CRM software, Data integration and complete process of after sales till possession Level, Collection, MIS, Property Handover, Property Maintenance & Billing & Collection, Project Finance, Chanel Partner co-ordinations, Customer Grievances etc.

Sr. Associate –CCU/F&A at M/s EARTH INFRASTRUCTURE LTD. (2013-12 – 2017-04)

Working focusing on supervision of post sales activities & Construction Update activities & Inventory Management and MIS Reporting Work of the company Commercial/Residential Projects at –NOIDA, NOIDA EXTENTION, GREATER NOIDA, DELHI, GURGAON, LACKNOW, LUDHAIANA ETC.

• Handling and processing property Transfer/Refund/Cancellation/Merger/Death Case Transfer/Name Deletion & Addition matters of the company.
• Handling and processing Customer BBA/MOU agreements of running company projects.
• Handling post sales collection and Outstanding Dues recovery from customers.
• Ensuring execution of all back-office sales administration operation like prompt issuance of Payment Receipts, Allotment letters, Agreements and timely dispatch of all post sales revenue realization devices like demand notes, reminders and notices for outstanding dues recovery if required.

Sr. Manager – Commercial/Accounts at M/s PUREARTH INFRASTRUCTURE LTD. (Formally DCM Ltd.) (2008-02 – 2013-12)

Handling supervision of post sales activities & Site construction update activities & Inventory Management and MIS reporting work of company Commercial (Central Square) & Residential (Park Square) Projects at Delhi-

• Handling post Sales activities like Customer Agreement, Documentations, MOU/BBA, Customers Grievances and Co-ordination with various departments of company.
• Handling company CRM division ensuring all activities in furtherance of sales administration function and effectively meeting out service level expectation.
• Handling post sales collection and outstanding dues recovery from customers.

Assistant Manager (Commercial/Sales Accounting) at M/S ANSAL PROPERTIES & INFRASTRUCTURE LTD. (2006-02 – 2008-02)

Handling of day-to-day affairs of Jaipur, Ludhiana, Jalandhar, Udaipur, Jodhpur, Chandigarh, Amritsar, Pathankot, Ajmer, Delhi, projects and Commercial Building and Residential and Mega Township Projects etc. Related to Sales Accounts & financial accounts in a fully computerized environment.

• Processing Allotment Letters, Instalment, Demand Letters, Issuance of Customer Receipts, Customer Quarries, Reminder Letters, Broker Bill Verification & Processing, Ews Refund, MIS Report Pertain to Sales Department & other General Work related to Sales Back Office etc.
• Correspondence work with company various projects customers for collect the outstanding dues, & clarify the customer problem related to finance & sales.
• Verification and processing of company sales files, create dues time to time and call to customer, creation of final call notice of possession and property transfer, and other work pertain to sales back-office operation.

Officer Accounts/Commercial at M/s Parsvnath Developers Ltd (2003-04 – 2006-01)

Handing of day-to-day affairs of Faridabad, Gurgaon, Noida, Delhi projects and Commercial, Residential and Mega Township Projects etc. Related to Sales Accounts & financial accounts & Maintenance Accounts in a fully computerized environment.

• Handling Customer post sales process like, creation of call notices, follow up with customers for payment collection, create final call notice (FCN) and Possession process.
• Handling Customers Maintenance Billing Like, Common Maintenance Charges, Electricity Charges, Diesel (DG) Charges and We have also Maintain the Customers.

Accountant/Commercial Officer at M/s Ansal Properties & Industries Ltd. (1996-03 – 2003-03)

Handing of day-to-day affairs of Palam Vihar/Sushant Lok and Commercial Building projects of the company. In which includes preparation of Balance Sheet & Profits & Loss Account & trial balance in a fully computerized environment.

• Handling Post sales activities up to possession level.
• Handling Post-sales activities like Agreement, Allotment, Booking, Cancellation, Refund, Property Transfer, Customer Payment receipts, Bank Lien, Legal cases, Broker bills verification etc.
• Dealing with company Rented Properties and other renting matters like. Preparation of the rented parties accounts, MIS report & Family Member Rent Accounts etc. Same will discuss with Management time to time.

(1992-04 – 1996-02)

• Writing of cash/bank & ledger posting, Liaison work with Bankers, Liaison work with the Auditors of the Company., Preparation of Bank Reconciliation and Parties Accounts Reconciliation, Dealing with TDS and Sales Tax matters of the Company.

Graduation in B. Com (Pass) – Delhi University (1995)

HSC (10+2) – D.B.S.S.E Board (1991)

SSC – C.B.S.E Board (1989)

MBA in Finance – National Integrated Institute of Business Management & Technology, New Delhi