Lekshmi Ajayan

Detail-oriented Data Analyst with a Postgraduate in Data Analytics and hands-on experience using SQL, Python, Excel, and Power BI to clean, analyze, and transform data into actionable insights. Proven ability to support process improvement, reporting automation, and operational decision-making across technical and fast-paced environments. Passionate about using data to enhance efficiency and service outcomes.

Operations Data Analyst (Data & Operations Support) at Post Office (2024-08 – 2026-02)

• Collected, validated, and organized operational data to support reporting and service improvements.
• Applied Excel to track 500+ monthly records, improving processing efficiency by 20%.
• Collaborated with managers to streamline administrative workflows and improve customer service

Senior Digital Marketing Analyst at Aspirom Technology (2021-05 – 2022-07)

• Cleaned and analyzed marketing datasets using SQL and Excel to uncover performance insights.
• Built automated SQL driven dashboards used weekly by marketing managers to track campaign ROI and customer acquisition trends.
• Presented insights that improved campaign ROI by 15%.

Information Technology Analyst at Greatleap Technologies (2019-03 – 2021-04)

• Analyzed database structures and operational data to improve reporting accuracy and reliability.
• Integrated datasets across systems, supporting workflow improvements and reduced data discrepancies.
• Developed visual performance reports to help teams monitor KPIs and system utilization.

PHP Full-Stack Developer Trainee at Net Mount Info Solution (2018-09 – 2019-02)

• Supported backend development and contributed to database design and data workflow optimization.
• Assisted with debugging to improve data handling functionality within web applications.

Postgraduate Certificate in Data Analytics – De Montfort University (2022-09 – 2024-03)

Bachelor of Science in Computer Science – Mahatma Gandhi University (2014-06 – 2018-03)