Manoj Chavan

Technology and infrastructure leader with 24 years of experience across infrastructure service delivery, IT operations, project execution, systems administration and service management. Experienced in leading infrastructure delivery activities, coordinating complex hosted environments, supporting US-based clients, managing escalations, strengthening operational governance, and driving risk, compliance and continuous service improvement. Combines senior team-leadership experience with hands-on grounding in Windows infrastructure, virtualization, Citrix, Active Directory and enterprise operations.

Targeting senior Infrastructure / Technology Operations leadership opportunities where delivery governance, modernization, resilience and operational excellence are priorities.

Senior Manager – Infra Tech Expert at Cognizant Technology Solutions India Private Limited (2014-12 – 2026-07)

Lead Infrastructure Project Manager at Ralliant (2026-03 – 2026-07)

• Owned infrastructure project execution activities including demand analysis, project reviews, delivery coordination and milestone tracking against agreed scope, schedule and quality expectations.
• Established structured project governance, risk-management practices and management reporting to improve transparency, support decisions and maintain delivery control.
• Led executive-level governance meetings, monthly management presentations and operational reviews, aligning stakeholders on progress, risks, dependencies and outcomes.
• Directed end-to-end solution design and implementation activities, balancing technical feasibility with business objectives across multi-stakeholder delivery environments.
• Coordinated demand governance and infrastructure lifecycle-management activities, planning and tracking lifecycle phases.

Infrastructure Team Lead at TriZetto (2014-12 – 2026-02)

within Cognizant engagement

• Directed end-to-end hosted infrastructure delivery activities, coordinating planning through closure and tracking client deliverables.
• Supported US-region clients remotely, managing escalations and working across organizational boundaries to address business issues and maintain client satisfaction.
• Coordinated CSI initiatives, application upgrades and hotfix deployments; introduced alert-management improvements and tooling to streamline security updates and support application performance.
• Applied proactive risk-mitigation practices and supported adherence to enterprise standards and operational controls.

Specialist – IMS / System Engineer at TriZetto-Syntel Solutions Private Limited (2010-08 – 2014-12)

• Introduced daily stand-ups and a four-eye review process to reduce manual errors and strengthen compliance; improved alert management to support incident and service-request response and resolution.
• Provided L2/L3 administration and troubleshooting across Active Directory, Group Policy, users and security groups, access permissions, SMTP and DFS.
• Supported a reported environment of 70+ clients and 10,000+ virtual and physical Windows servers for US-based clients remotely.
• Provided L1/L2 Citrix and VMware support, including Citrix Server 4.5, 6.5 and 7.5, XenDesktop, and VMware ESX 3.5, 4.1 and 5.0.

Team Lead – System Administrator at Collabera Technologies Pvt. Ltd. – Client: IBM (2009-07 – 2010-08)

• Delivered Windows infrastructure support and remote server management / troubleshooting using HP iLO.
• Administered Active Directory, Group Policy, user and group access, DHCP, WINS, DNS, FTP, Exchange 2003 and IIS.

System Administrator at Thermax Ltd. (2004-06 – 2008-04)

• Managed Active Directory user accounts, share permissions, passwords and roaming profiles, and supported data-centre activities.
• Investigated and escalated client issues while maintaining service-level commitments; installed, configured and troubleshot Citrix client/server components and IP Agent.

Hardware Engineer at Smart Innovative Technologies for Automation (2002-07 – 2004-05)

• Assembled desktops, installed operating systems and resolved hardware/software issues on desktops and laptops.
• Configured mail clients including Lotus Notes and Microsoft Outlook, including POP3 and SMTP settings.

PG Diploma in Computer Management – MIT School of Management, Pune, Maharashtra, India (2000-08 – 2002-06)

Diploma in Electronics & Radio Engineering – Cusrow Wadia Institute of Technology, Pune (1999-07)

Higher Secondary Certificate (HSC) – Maharashtra State Board, Pune (1997-05)

Secondary School Certificate (SSC) – Maharashtra State Board, Pune (1995-05)