Padda Sandhya
Process excutive
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About
Experienced Process Executive with 1 year of hands-on experience in Content Moderation at Cognizant Technology Solutions. Specialized in policy enforcement, data privacy, and maintaining platform integrity. Proven ability to handle sensitive content with professional objectivity while meeting strict daily targets and quality benchmarks.
Experience
Process Executive at Cognizant Technology Solutions (2024-10 – Present)
Content Moderation role with focus on policy enforcement, risk mitigation, quality assurance, and SLA adherence
- Policy Enforcement: Reviewed and moderated user-generated content (text, image, and video) based on client-defined community guidelines.
- Risk Mitigation: Identified and escalated high-risk content involving hate speech, self-harm, or graphic violence to ensure user safety.
- Quality Assurance: Consistently achieved a 98%+ quality score by applying critical thinking and deep understanding of platform policies.
- SLA Adherence: Consistently met daily production targets (KPIs) in a fast-paced, high-volume environment.
- Decision Making: Demonstrated strong analytical skills in interpreting ambiguous content and making objective decisions under pressure.
Education
B.Tech in Electronics and Communication Engineering (ECE) – JBIET (2020 – 2023)
Intermediate (MPC) in Mathematics, Physics, Chemistry – Sri Chaitanya junior college (2018 – 2020)
SSC – Panchasheela high school (2018 – 2017)
Certificate in Full Stack Web Development – 360digrii institute (2023 – 2024)
