Peter Joyson

Professional IT engineer with 9 years of experience in Windows, Linux, Azure, and Google Cloud. Certified Microsoft Azure Administrator, seeking a challenging role in cloud technology to leverage expertise and contribute to organizational success.

Senior IT Support Engineer (Remote) - PMG Asia Pacific Pte Ltd - Singapore

(2025-01)

Providing L2/L3 IT support to end users across the APAC region.

• Delivering remote technical support using Zoho Connect and Microsoft Quick Assist, Administering Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
• Managing Azure AD / Entra ID and on premises Active Directory, including user account and security group creation
• Handling user onboarding and offboarding in hybrid (on prem + Azure AD) environments
• Performing laptop setup and deployment for new joiners, including OS configuration, application installation, and security hardening
• Managing Intune device enrollment, compliance policies, and configuration profiles
• Ensuring SLA adherence and high levels of end-user satisfaction.

M365 Administrator (Remote) - Xtreme Productivity - New Zealand

(2024-01 - 2024-11)

• Managing user access to various Microsoft 365 services, such as Exchange Online, SharePoint Online, and Microsoft Teams.
• Monitoring group activity and membership changes to ensure compliance with organizational policies.
• Identifying and resolving technical difficulties and service disruptions affecting Microsoft 365 users.
• Monitoring service health and performance dashboards in the Microsoft 365 Admin Center.

G Suite and M365 Administrator - Travelopia - Bangalore

(2022-04 - 2024-01)

• Managed and administered Google Workspace (formerly G Suite) accounts for clients, including user provisioning, access control, and license management.
• Implemented and configured Gmail, Google Drive, Google Calendar, Google Meet, and other G Suite applications to meet the specific needs and requirements of clients.

System Administrator - TCS - Bangalore

(2019-02 - 2022-04)

• Troubleshot network connectivity issues Office 365, Outlook 2016, (Active Directory, DHCP, DNS, VPN, RDP/Citrix, Wi-Fi/Ethernet, Outlook/Exchange) Desktop hardware, printers, Blackberries, iPhone/android smartphones(mainly Active sync)
• Liaise with Bloomberg and Reuters representatives and other vendors to report technical issues
• Facilitate training sessions and workshops to enhance the skills and knowledge of the IT administrative team

Associate Customer Engineer - HCL Infosystems - Coimbatore

(2015-05 - 2018-01)

• Canara Bank: Migrating systems to win XP to win 8.1,adding in domain,restricting sites,blocking external peripherals ,Installing local & networking printers.
• HCL Repairing Center: Serviced HCL brand peripherals.
• Catholic Syrian Bank: Cisco switch& Router migration
• Managed over the sites through AMC Projects.
• Pallavan Grama Bank router and switch installation .

Bachelor Degree - Computer Science & Engineering - Nagercoil (2022 - 2025)

Technical Degree - Diploma in Computer Science & Engineering - Tirunelveli (2012 - 2015)

High School - St Mary's, Higher Secondary Schooling (2012)