Rafuddin Syed Hashim

Agile and result oriented six sigma Greenbelt certified. Quality and process excellence professional with 19+ years of experience in setting up Food Safety, Quality Assurance, Quality Controls, lean system in FMCG & ecommerce. Noted for outstanding performance on process optimization and quality assurance metrics in various associated organizations. A Professional with great ability to motivate and collaborate with various cross-functional teams to achieve organization goals.

SENIOR MANAGER (Quality & Food Safety) - SWIGGY LTD - BANGALORE, KARNATAKA

(2021-09)

• Handling Quality operations of Swiggy Instamart in South & East cities with a team of 50 members.
• Monitoring consumer complaint trends, working with cross-functional teams on corrective and preventive actions for continual improvement.
• Implementing Food Safety Management, HACCP in operating PODs/Warehouses.
• Ensuring Private label activities in third party vendor (Pulses, Cereals, Rice's and etc.)- Planning, Production, Processes and Dispatch.
• Driving and implementing process control for procurement, inspection and monitoring of raw materials, semi-processed and packed foods.
• Planning periodical audit & follow-ups to ensure adherence of statutory and food safety controls in PODs/Warehouse.
• Monitoring SOP compliance and daily metrics in warehouse/PODs. Delivering training programs on QHSE and FSMS as per the need at basic, intermediate and advanced levels.

REGIONAL QUALITY HEAD - MAVERIX PLATFORMS PVT LTD. (CLOUD KITCHEN CATERING) - BANGALORE, KARNATAKA

(2019-02 - 2021-09)

• Primary responsibility is to implement the QA systems and processes in Cloud kitchen unit, Point of Dispatch (POD) and at suppliers. Working for food safety managements systems of ISO22000:2005 & ISO22000:2018 certification all three cloud kitchens (Bangalore, Delhi & Mumbai).
• Heading the quality operation team POD audit team and vendor Management team.
• Involving new vendor development program and coordinating to Complete the top vendor audits majorly perishables suppliers.
• Manage a product complaint process; follow up activities and verification of corrective action to ensure instore food safety.
• Establish and monitor quality systems and its documentation.
• Setup and updating of processing specification and proper inspection forms.
• Development of HACCP & FSMS Manuals & SOP and Cleaning SSOP at the plant level. Monitoring and ensuring adherence to Pest Management standards.

DEPUTY MANAGER QA - LOTTE INDIA CORPORATION LTD. - CHENNAI, TAMILNADU

(2014-04 - 2019-01)

• Overall, in-charge of Quality assurance dept. in Chennai & Rohtak plant & HACCP team leader.
• HACCP & other external and internal audits & monitors subsequent corrective & preventive actions.
• Co-ordination for calibration of all instruments in the laboratory and production and GMP, GLP & 5S activities
• Training on GMP. GLP, HACCP & Food Safety and Personal hygiene for operators & staffs.
• Coordinating of apply and approval for FSSAI and TNPCB licensing for the factory level.
• Heading the Microbiology department & delivering microbiological services.
• Addressing quality issues, customer complaints and assuring quality of products

ASST. MANAGER FOOD SAFETY & QA, HYGIENE - TAJ MADRAS FLIGHT KITCHEN - CHENNAI, TAMILNADU

(2010-01 - 2014-03)

• Management representative & HACCP Team leader for the ISO 22000:2005 CERTIFICATION process. Maintaining the certificate for the company from Jan'2010 leading the multidisciplinary team. Expertise in handling the hygiene activities & checks
• Lead the unit to achieve the Halal certificate in 2011 & 12 from the Islamic council authority of Malaysian Airlines & Halal Compliance Certification Board & Halal India. TMFK certified as the Total Halal Unit - the First in India.
• Representative for the company's ISO 22000:2005 Certification from Aug 2011. Overseeing entire quality standards of the unit and implementation of corrective action for compliance.

QUALITY CONTROLLER - SAUDI ARABIAN AIRLINES CATERING - DAMMAM, SAUDI ARABIA

(2007-10 - 2009-10)

• Adherence to ISO & HACCP standards is regularly ensured by verification & monitoring and of all critical control points and necessary corrective actions are taken and food safety audits carried out.
• Risk assessment for the entire process done. Supplier evaluation and vendor rating analysis done.
• Investigation of customer complaints and answering customer queries.

MICROBIOLOGIST - OMEGAA BERVERAGES - NAMAKAKAL, TAMILNADU

(2004-05 - 2007-10)

• Working as a Q.A/Q.C Microbiologist; Microbiological testing of packaged drinking water & carbonated soft drinks, the process water as per set frequency.
• Shelf-life analysis of products and Swab Test and Air Microbiology & consequent Fumigation and fogging of that zone.
• Determination Of pH & TDS of finished products, determination of chlorine content in Water and determination hardness of water. Ozone content of water (using DPD tablets) & hardness of water.

Master of Science - Microbiology - Jamal Mohammed college, Trichy, Tamilnadu (2002-07 - 2004-04)

Bachelor of Science - Botany - Jamal Mohammed college, Trichy, Tamilnadu (1999-07 - 2002-05)