Rahath

Detail-Results-oriented Customer Relationship Manager with a strong background in sales and customer service. Expertise in CRM systems, account management, and client retention strategies. Proven ability to identify and address customer needs, resulting in increased client loyalty and satisfaction. Seeking a challenging role where I can leverage my skills to contribute to business growth.

Customer Relationship Manager at Oliva skin and hair clinic

1 year

• Develop & execute customer relationship management campaigns to increase customer loyalty
• Prepare a set of universal customer relationship procedures & apply them at every level of the company
• Analyze customer behavior and measure their impact on business outcomes to update strategies
• Maintain smooth communication with customers and promptly reply to their queries
• Respond and resolve customer complaints quickly and efficiently
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
• Run effective promotional activities to optimize sales growth and customer retention
• Use existing customer data to gain new leads and potential customers
• Understand previous customer attitudes to better engage current customers
• Identify new and more cost-efficient communication channels with customers
• Identify the most efficient customer interaction approaches & prioritize them accordingly

Fitness consultant and sales manager at vibes health care ltd

5 years

• Assist clients in assessing their fitness needs and setting realistic health goals
• Develop and implement tailored fitness plans based on individual client assessments
• Provide ongoing support and motivation to clients throughout their fitness journey
• Conduct regular follow-ups to track client progress and adjust fitness plans as necessary
• Educate clients on proper exercise techniques and nutrition
• Maintain accurate records of client progress and feedback in our system
• Achieve growth and hit sales targets by successfully managing the sales team
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Keep customers updated about the latest collections & special offers in order to increase sales
• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
• Notify admins and upper management about all the execution plans & required changes
• Monitor direct competitors of the company and find out how they handle customer relationships

Sales consultant and GRE at VLCC Health care ltd

• Actively and regularly participates in team meetings
• Identities key areas of improvement in existing sales strategies
• Creates sales plans and recommends cost-effective sales practices
• Generates useful insight about customer needs
• Facilitates interactive discussions and mentors sales team
• Serves as primary sales resource and helps address issues
• Provides direction for executing policies and strategies
• Employs ethical standards
• Maintains knowledge of business operations and product offerings
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with services
• Address customer complaints
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Masters in business administration (MBA) in human resources – Indian institute of industry interaction and research

Bachelor of Arts (B.A) in Economic – Bangalore University

Higher Secondary School Certificate – IMN high school