Rishav Kumar

Managed OPD operations including registration, appointments, queue management and coordination with 4+ departments. Coordinated ambulance deployment, tracking, utilization and emergency transportation requirements across 6+ operational parameters. Monitored medical and non-medical inventory across multiple departments, tracking stock levels, expiry and replenishment

Management Trainee at Patel Hospital, Jalhandar (2026-06 – Present)

• Managed OPD operations including registration, appointments, queue management and coordination with 4+ departments.
• Coordinated ambulance deployment, tracking, utilization and emergency transportation requirements across 6+ operational parameters.
• Monitored medical and non-medical inventory across multiple departments, tracking stock levels, expiry and replenishment
• Coordinated patient follow-ups, appointments, pending cases and queries, maintaining records across 3+ stages of patient care.
• Supported admissions, discharges, staff scheduling, resource allocation and adherence to hospital SOPs across 6+ operational activities.
• Prepared daily, weekly and monthly MIS covering 4 key areas: OPD, ambulance, inventory and patient follow-up metrics.
• Handled patient queries and grievances, coordinated resolutions and collected feedback to support patient experience and service quality.
• Coordinated with 10+ departments including HR, Finance, Pharmacy, Diagnostics, IT, Security and Maintenance.

Data Analyst at Unified Mentor Private Limited (2025-11 – 2026-01)

• Analyzed 5+ years of epidemiological data to assess the impact of NCD screening & identify opportunities for preventive interventions.
• Built healthcare cost models to estimate potential 20% cost savings through early detection & optimized allocation of healthcare resources.
• Analyzed 3+ years of financial data to assess liquidity, profitability, and solvency, developing insights into organizational financial health
• Leveraged Python, SQL, and Excel for data cleaning, analysis, and financial modelling, supporting evidence-based decision-making

Patient Care Services Department at Fortis Hospital (2026-05 – 2026-05)

• Managed front-desk call triage for 50+ daily patient calls, streamlining OPD registration and achieving zero documentation backlogs.
• Coordinated 20+ monthly TPA claims, standardizing pre-authorization and document verification workflows to improve approval turnaround.
• Resolved 10+ daily billing and insurance queries through coordination with clinical and finance teams, improving patient service experience.
• Assisted in insurance policy and claim documentation, ensuring completeness and accuracy of patient records for timely claim processing.
• Developed skills in patient coordination, TPA management, insurance processes, and cross-functional hospital operations.

NABH and Quality Standards at Guru Nanak Mission (2025-10 – 2025-11)

• Conducted NABH gap analysis across 100+ measurable elements, identifying compliance gaps across patient safety and quality standards.
• Reviewed 50+ NABH measurable elements to understand accreditation requirements, hospital protocols, and quality management practices.
• Assessed sentinel event reporting and patient safety protocols, identifying areas requiring stronger documentation and process adherence.
• Evaluated emergency response protocols and internal audit practices, highlighting opportunities to strengthen hospital compliance
• Contributed to an accreditation readiness improvement plan, developing practical understanding of NABH compliance and patient safety.

MBA in Hospital & Healthcare Management – Lovely Professional University, Punjab (2027)

Bachelor of Business Administration – Indira Gandhi National Open University, New Delhi (2023)

AISSCE (Commerce) – Oxford Public School, Ranchi (2020)

AISSE – Chinmaya Vidyalaya, Jharkhand (2018)