Robert Jain

Result-oriented and dedicated Team Leader with 5+ years of experience in ICICI Merchant Services (Fiserv). Expertise in sales operations, team management, and business process optimization. Skilled in supply chain management, project delivery, and logistics with a background in mechanical engineering.

Team Leader at ICICI Merchant Services (Fiserv) (2019-07 – Present)

Under Hinduja Global Services Payroll

• Lead a team of 10 sales executives to achieve daily and monthly sales targets.
• Conduct daily morning & evening conference calls to review sales performance.
• Manage key merchant relationships and handle business visits to increase DCC business.
• Oversee merchant payment reconciliations and resolve queries efficiently.
• Monitor and report team performance to the Business Manager.

Senior Engineer – Supply Chain Management & Project Delivery at PREGO GLOBAL LLP (2014-05 – 2019-06)

• Designed and implemented supply chain strategies to align with business goals.
• Adapted supply chain operations to market changes, new business opportunities, and cost-reduction initiatives.

Site Engineer – Erection Department at DALMIA CEMENTS (2012-03 – 2014-05)

• Managed project scope, direction, and tracking for erection projects.
• Developed and executed work breakdown structures for project management.

Diploma in Mechanical Engineering – Thanthai Roever Polytechnic college