Romil Sen
Customer Support
Talent
Gurgaon, Gurgaon districtMember since August 11, 2024
Chat SupportCustomer Service
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Chat SupportCustomer Service
About
Detail-oriented professional with 10+ years of experience in customer support operations. Strong track record in meeting SLAs, improving customer satisfaction, and delivering accurate reports.
Experience
Customer Support at Great Canadian Entertainment Company (2022-07 – 2026-03)
- Respond to customer inquiries via chat promptly and professionally.
- Troubleshoot technical issues and provide appropriate solutions.
- Escalate complex or unresolved issues to a higher level of support.
- Guide customers through website navigation and troubleshooting steps.
Customer Support at IBM India Pvt. Ltd. (2014-10 – 2022-06)
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
Customer Support at Prosafe International Pvt. Ltd. (2010-09 – 2014-09)
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
Education
Bachelor of Engineering in Electronics & Communication – Maharshi Dayanand University (2010)
Class XII in Non-Medical – Salwan Public School, Gurgaon (2005)
Class X – DAV Public School, Gurgaon (2003)
Skills
Customer Support
