Rupali Nath
Experienced BPO professional with 5+ years in voice and chat processes
Talent
KolkataMember since May 19, 2026
Customer Service & SupportVoice & Chat ProcessComplaint ResolutionCommunication SkillsMS Office & Email HandlingTime ManagementTeamwork
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Customer Service & SupportVoice & Chat ProcessComplaint ResolutionCommunication SkillsMS Office & Email Handling
About
Experienced BPO professional with 5+ years in voice and chat processes. Skilled in handling customer queries, resolving complaints efficiently, and maintaining high customer satisfaction. Strong communication and multitasking abilities.
Experience
Customer Support Executive - Reliance SMSL Ltd
(2019-01 - 2024-01)
- Handled inbound & outbound calls
- Resolved customer issues effectively
- Maintained high customer satisfaction
- Managed chat support
Customer Support Executive - Offshoot Agency Pvt Ltd
(2023-01 - 2024-01)
- Assisted customers with queries
- Maintained call records & follow-ups
- Worked within SLA targets
Customer Support Executive - Intelenet Global Services
(2023-07 - 2023-12)
- Handled customer calls
- Provided accurate solutions
Education
BA - Kolkata University (2013)
12th - Harinavi DVAS High School (2011)
10th - Kodalia Girl's High School (2009)
