SahilDev
IT SUPPORT EXECUTIVE | SERVICE DESK ANALYST | SOFTWARE DEVELOPER
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About
Motivated and detail-oriented IT fresher with a strong foundation in IT Support, Technical Troubleshooting, and Service Desk operations, backed by hands-on experience in customer support and real-world project development including an AI-powered financial analytics platform. Proficient in Microsoft Excel, Power BI, Python, React.js, and SQL, eager to contribute to Bangalore-based IT organizations by delivering efficient technical support and ensuring smooth end-user operations.
Experience
Sales & Business Development Executive at Slice of Heaven (2024-01 – Present)
- Developed and maintained strong customer relationships ensuring high satisfaction.
- Assisted in generating new business opportunities and driving sales growth.
- Coordinated with vendors and customers to improve service efficiency.
- Maintained sales records, inventory tracking, and operational reports.
- Resolved customer concerns professionally and effectively.
Customer Support Executive at GrassRoots (2023-01 – 2023-02)
- Handled inbound and outbound customer calls, resolving queries and complaints.
- Provided prompt and professional support to customers over the phone.
- Maintained call logs, customer records, and follow-up documentation.
- Coordinated with internal teams to ensure timely resolution of customer issues.
- Met customer satisfaction targets consistently.
Education
Bachelor of Vocation (B.Voc) in Software Developer – JSSCACS (2023-01 – 2026-01)
PCMC – D. BANUMAIAH'S COLLEGE, MYSORE (2021-01 – 2023-01)
