Sameer Namdev

Looking for a challenging role in a reputable organization to utilize my technical, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

System administrator - Wipro Ltd - Gurgaon

(2021-09 - 2025-07)

Client – S&P Global PVT LTD. (Gurgaon)

• Installation & configuration Windows (10, 11), Mac & Ubuntu OS
• Act as single point of contact for VIP users and Site
• Provide instant response (call / Teams / desk-side)
• Face day to day IT related Query
• Enroll the device in MDM portal (Autopilot, ZTD)
• Deploy the compliance and notification policy from Intune
• Deploy the apps by Microsoft store, LOB, Win 32 from MAM
• Deploy Kiosk Browser and C drive restriction for meeting machine
• Maintain all inventory records like laptop, CPU, monitor
• Give the all ticket update on APAC call
• Manage & configured MFA, Hello from Endpoint manager
• Manage all ticket by ticketing tool Service Now (SNOW)
• Deploy the APP for BYOD if office laptop has some issue
• Create & Delete user account and convert mail box to shared mail box as part of Off boarding & Onboarding from admin center
• Resolve apps issue (Outlook, OneDrive, Teams, CTS, Celsus, and S&P plugins)
• Troubleshoot VDI & Citrix account issue and collect the logs and share to concern team
• Installation & configuration Local and Network Printer
• Coordinate with Lenovo and Dell support to handle damaged desktop and laptop which is under warranty
• Assist in Video Conference (Polycom) device support/update

Administrator - Nityo InfoTech Services Pvt. Ltd. - DLF phase 2 Gurgaon

(2018-04 - 2021-09)

Client – S&P Global Pvt. Ltd. (DLF phase 2 Gurgaon)

• Installation & configuration Windows (7, 10), Mac and Ubuntu OS
• Face day to day IT related Query
• Troubleshooting, assembling and dissembling of laptop and desktop
• LAN & WAN troubleshooting
• Local & Network printer installation and configuration
• Maintain all inventory records like laptop, CPU and monitor, keyboard, mouse
• Manage all ticket by ticketing tool Service Now
• Manage Symantec antivirus
• Update Desktop driver as needed
• Troubleshoot peripheral like keyboards, Mouse, Printers and Lan Cables
• Resolve related issue (Skype, Outlook, OneDrive, and Teams)
• Modify registry keys as part of troubleshooting desktop issue
• Diagnose VDI/VPN access related issue and collecting logs for further analysis and share concern team
• Coordinate with Lenovo and Dell support to handle damaged desktop and laptop which is under warranty

BCA - Bachelor in Computer Application - IACM GR. Noida

Diploma - Hardware Networking - IACM GR. Noida