Steve Cdf

Aspiring IT Technical Support Associate and Network Engineer with a strong foundation in IT infrastructure, networking protocols, and systems troubleshooting. Proficient in diagnosing software, system configuration, and network connectivity issues across Windows and Linux environments. Possesses excellent communication skills, an analytical mindset, and a solid understanding of the OSI model and subnetting.

Eager to leverage technical problem-solving abilities to deliver exceptional end-user support and streamline incident management.

Network Infrastructure Simulation (Cisco Packet Tracer)

• Designed and configured LAN/WAN topologies including routers, switches, and end devices in a simulated environment.
• Implemented VLAN segmentation, static routing, IPv4 addressing, and inter-VLAN communication to optimize network structure.
• Configured and validated DHCP, DNS, and NAT services while troubleshooting Layer 1–Layer 3 connectivity issues using OSI methodology.

Enterprise Endpoint Support

• Managed system-level user profile configurations, simulating the onboarding of new employees and modifying access permissions across system environments
• Resolved incoming end-user requests regarding system startup failures, critical application crashes, and driver conflicts to restore employee productivity.
• Addressed employee connectivity issues by troubleshooting local network adapter faults, improper IP configurations, and client-side DNS/DHCP communication errors.

Linux OS Fundamentals

• Practiced Linux command-line operations including file management, user permissions, and process monitoring.
• Developed basic shell scripts to automate routine administrative tasks and system checks.
• Applied troubleshooting techniques to identify and resolve networking and service-related issues in Linux environments.

Bachelor of Engineering - Computer Science with Data Science - Sathyabama Institute of Science and Technology (2022-09 - 2026-05)