Steven Sequeira

HOSPITALITY AND RESTAURANT OPERATIONS PROFESSIONAL WITH 20+ YEARS OF EXPERIENCE MANAGING FOUR ARBAB OUTLETS, 150+ TEAM MEMBERS, 20+ CRORE ANNUAL TURNOVER. SKILLED IN SALES MONITORING, POS RECONCILIATION, BILLING CONTROL, ONLINE SALES ANALYSIS, REVENUE GROWTH, COST CONTROL, INVENTORY MANAGEMENT, TEAM LEADERSHIP, AND OPERATIONAL EXCELLENCE, WITH A STRONG FOCUS ON GUEST SATISFACTION AND BUSINESS PERFORMANCE.

AREA OPERATIONS MANAGER at Magnum Restaurants India Pvt. Ltd. (2023-02 – Present)

• Oversee operational performance across four restaurant outlets, supporting a team of 150+ employees and business turnover of 20+ crore annually.
• Develop and implement operating plans to improve revenue, profitability, service consistency and guest satisfaction.
• Coordinate staffing, shift scheduling, team performance and operational priorities across outlets.
• Support marketing and promotional initiatives to strengthen brand visibility, customer engagement and sales.
• Monitor operating standards and ensure adherence to food safety, quality, hygiene and applicable regulations.
• Work with management and outlet teams to resolve operational issues and maintain an effective, service-focused work environment.

RESTAURANT MANAGER / BANQUET MANAGER at Gallops Restaurant (2021-05 – 2023-02)

• Managed daily operations for a 210-seat fine-dining restaurant and banquet events serving 400+ guests.
• Coordinated restaurant service, event execution and banquet teams to deliver smooth, high-quality guest experiences.
• Trained and mentored 28+ restaurant and banquet employees, supporting service standards and team performance.
• Participated in planning discussions with the Chairman, Directors and key management personnel.

ADMINISTRATION MANAGER at Nahar Builders & Developers (2018-09 – 2019-10)

• Managed administrative procedures, staff scheduling, office supplies and day-to-day support operations.
• Coordinated meetings, events, conference calls, catering arrangements and hiring of service providers.
• Improved document filing and retrieval processes and maintained records for cash receipts and withdrawals.
• Monitored supplies for office, reception and kitchen requirements to support uninterrupted operations.

RESTAURANT MANAGER at Devyani International – Airport Terminal 2 (2015-08 – 2018-05)

• Managed Café Indiana restaurant and bar operations in the international departures area.
• Handled food presentation, purchasing, inventory, cost calculations and staff scheduling.
• Managed food-service requirements for delayed-flight refreshments with a focus on efficient, profitable delivery.
• Engaged with guests to resolve service needs and improve the dining experience.

ASSISTANT F&B MANAGER at Palms Hotel & Convention (2014-04 – 2015-05)

• Supported the reopening of a three-star hotel, coordinating restaurant, banqueting and in-room dining operations.
• Supervised kitchen and service teams, reinforced operating and quality standards, and addressed guest complaints.
• Maintained cleanliness and hygiene across dining and kitchen areas.

ASSISTANT RESTAURANT MANAGER at Malabar Hill Club (2010-10 – 2014-03)

• Managed daily restaurant operations and upheld service standards for club members.
• Supervised 20+ employees, including scheduling, training and day-to-day performance.
• Resolved escalated member concerns and coordinated with the administration team on banquet functions.

CATERING ASSISTANT at Blue Foods Pvt. Ltd. (2005-11 – 2010-09)

• Supported operations at Bombay Blue, Noodle Bar and Gelato Italiano.
• Managed stock checks, kitchen ordering, POS equipment and cashiering records.
• Prepared daily closing reports and coordinated financial reconciliation with the accounts team.
• Responded to guest requests and supported consistent service delivery.

Diploma in Hotel Management – Food & Beverage Management – Mumbai College of Hospitality and Catering Technology (2008)

Graduate in General, Business and Operations Management – NEMTS, Mumbai (2008)

HSC in Commerce – National Institute of Open Schooling (2005)

SSC – National Institute of Open Schooling (2002)