Subash 416

Results-driven QA Automation Engineer with 2+ years of hands-on experience building Selenium WebDriver automation frameworks (Java, TestNG, Page Object Model), validating complex ETL pipelines (Informatica PowerCenter, SQL), and resolving 100+ monthly P1/P2 incidents with 95%+ SLA compliance. AWS Certified Cloud Practitioner with strong expertise in production support, incident management, and cross-functional collaboration in Agile/Scrum environments.

Software Associate – L3 Production Support Engineer - Capgemini Technology Services - Chennai

(2024-07)

• Resolved 100+ high-severity incidents (P1/P2) monthly in ServiceNow with 95%+ SLA compliance across 15+ cloud and on-premise production applications; documented 25+ root cause analyses and remediation SOPs in Confluence
• Built reusable Splunk query library (50+ queries) and New Relic alert policies for 20+ applications; reduced mean troubleshooting time by 30% and enabled proactive anomaly detection, preventing 12+ potential outages
• Validated 15+ ETL pipelines using Informatica PowerCenter and advanced SQL; created 40+ data validation test cases achieving 99.8% data accuracy; identified and resolved 3 critical recurring data integrity failures, saving 2000+ manual validation hours quarterly
• Executed server patching, SSL certificate renewals, and cloud probe configurations across 50+ Linux/Unix servers with zero unplanned downtime; maintained 99.9% infrastructure availability
• Led cross-functional RCA investigations (4 stakeholders per Agile sprint); authored comprehensive runbooks and escalation procedures; mentored 2 junior team members on incident management best practices

Programmer Trainee – QA & Test Automation - Cognizant Technology Solutions - India

(2023-02 - 2023-10)

• Built and executed Selenium WebDriver automation scripts (Java, TestNG, Page Object Model) for 5 web applications; created 120+ comprehensive test cases covering functional and regression scenarios; reduced manual regression testing effort by 40% across sprint cycles
• Tracked 85+ defects through complete STLC lifecycle using Jira; performed root cause analysis on critical bugs; reported weekly QA metrics and test execution summaries to senior QA engineers and stakeholders
• Gained expertise in web automation framework design, test case design best practices, defect analysis, software quality assurance methodologies, and SDLC processes

Master of Computer Applications - Computer Applications - Bharathiar University (2025-06)

B.Sc. - Computer Science - Shri Ramakrishna College of Arts and Science (2019 - 2022)