Ujjwal Kumar
I am an IT Support Professional with 1 years of experience across multiple domains, ranging from Computer Hardware Support to API-based Technical Support. I have worked in diverse environments — from managing the technical operations of SSC staff selection commission site to collaborating with teams remotely. I am proficient in troubleshooting and supporting Operating Systems (Windows, Linux, macOS — both client and server), Networking (CCNA knowledge), SQL, Computer/Printer Hardware, Software, Terminals, AWS, and API workflows. I also have conceptual knowledge of Cloud Computing like Ec2 or VPC, Lambda I believe in continuous learning and strive to grow my skills by working with talented teams and contributing to impactful technical solutions
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About
Skilled Junior network administrator proficient with 1 years experience in server configuration, network setup and desktop support. Expertise in designing and implementing robust network setups tailored for exam environments, ensuring seamless connectivity and security. Adept at providing comprehensive IT support to enhance user experience and resolve technical issues efficiently.
Collaborative team player with a strong commitment to delivering reliable IT solutions that align with organizational objectives.
Experience
Junior Network Administrator at Eduquity (2025-01 – Present)
Implemented network security measures, provided IT support to exam centers, and managed network configurations.
- Implemented network security measures including firewall rules, VPN setup, and intrusion detection systems (IDS/IPS) to safeguard exam data and ensure confidentiality.
- Documented network Configurations, troubleshooting procedures, and system upgrades, ensuring compliance with organizational standards and facilitating knowledge transfer among team members.
- Conducted training sessions for new team members on network policies, procedures, and best practices.
- Provided comprehensive IT support to exam centers across multiple locations, resolving hardware, software and connectivity issues promptly to minimize disruptions during exams.
- Conducted periodic network audits to ensure compliance with security protocols and industry standards.
- Conducted regular monitoring and troubleshooting of network performance, addressed potential issues and optimizing network efficiency.
- Assisted with software installations and updates keeping systems up-to-date with latest exam software requirements.
- Troubleshooted network connectivity issues, ensuring a stable and reliable network during exam periods.
- Provided Tier 2 support for network-related issues, resolving 95% of tickets within SLA.
- Assisted in deploying and configuring Windows Server 2016, Active Directory, and DHCP/DNS services.
Education
Bachelor of Computer Applications in BCA – Yenepoya University (2024-01 – 2027-12)
Diploma in Cloud computing – Jetking infotrain limited (2024-01 – 2025-12)
