Vasanth A

Technical Support Coordinator with 1 year of experience in customer service, accurate documentation, and ownership of open tickets to ensure timely resolution of complex customer issues. Holds a Bachelor's degree in Engineering and is certified by Google in IT Support. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experienced in cross-functional team collaboration.

Fluent in English with a positive, can-do attitude and a strong commitment to achieving customer satisfaction and meeting service level metrics.

Technical Support Coordinator — International Voice Process - Omega Healthcare - US Client Support

(2025-01)

• Provided consistent monitoring and accurate documentation of all customer interactions using customer service tools, ensuring timely and complete records.
• Demonstrated exceptional customer service skills to improve customer experience and achieve customer satisfaction across all open tickets.
• Took ownership of open tickets, troubleshooting and resolving internal and external customer issues; escalated unresolved cases to next level support within SLA timelines.
• Managed documentation of complex issues, created action plans, and tracked resolution progress to meet individual service level metrics.
• Collaborated with cross-functional teams to implement solutions, align on procedures, and ensure compliance with applicable policies and processes.
• Maintained a positive, can-do attitude in a high-volume, fast-paced environment, consistently meeting daily performance targets.
• Utilised Microsoft Office Suite (Word, Excel, Outlook) and documentation tools for accurate reporting and issue tracking.

Bachelor of Engineering - Mechanical Engineering - Kongunadu College of Engineering and Technology (2019-01 - 2023-01)

Higher Secondary Certificate (HSC) - Sowdambikaa Matric Higher Secondary School (2019-01)

Secondary School Leaving Certificate (SSLC) - Sowdambikaa Matric Higher Secondary School (2017-01)