Jeni Ray

A motivated and detail-oriented professional with an MBA, M.A. in English Literature, B.A. in English Literature, and Post Graduate Diploma in Computer Applications, seeking a challenging position in a growth-oriented organization where I can utilize my expertise in customer service, HR support, data management, administration, and technical skills. With experience in telecalling, customer relationship management, documentation, and data entry, I aim to contribute effectively to organizational goals while continuously developing my professional and technical capabilities

Customer Service Executive - TELEPERFORMANCE - Ambattur,Chennai

(2026-03 - 2026-10)

• Handle inbound and outbound customer calls professionally while ensuring effective communication and customer satisfaction.
• Understand customer requirements, respond to queries, and provide appropriate information and assistance.
• Resolve customer concerns by following established processes, guidelines, and service standards.
• Maintain accurate customer information and update relevant records as required.
• Communicate clearly and courteously with customers while handling different types of queries and concerns.
• Follow organizational policies, quality standards, and communication procedures during customer interactions.
• Maintain professionalism and patience while managing challenging customer situations.
• Support the achievement of team and organizational service objectives through effective customer handling.

Customer Care Executive & Data Entry Executive - AADHI MARUTI – Car Showroom - Tirunelveli

(2025-01 - 2026-02)

• Managed customer interactions and provided professional assistance throughout the customer service process.
• Responded to customer enquiries and coordinated with relevant teams to provide timely support.
• Maintained and updated customer information and records with a high level of accuracy.
• Performed regular data entry and ensured information was properly organized and maintained.
• Assisted in preparing and maintaining customer-related documentation and records.
• Supported daily administrative and operational activities of the showroom.
• Coordinated customer information and documentation to facilitate smooth business operations.
• Maintained professional communication with customers and supported a positive customer experience

HR Trainee - SPARK-TECH – Marketing - Tirunelveli

(2024-01 - 2024-06)

• Assisted the HR team with day-to-day human resource and administrative activities.
• Supported employee documentation, record maintenance, and organization of HR-related information.
• Assisted in maintaining employee records and ensuring proper documentation.
• Supported coordination of HR-related activities and internal administrative requirements.
• Assisted with routine office administration and employee-related activities.
• Maintained confidentiality and professionalism while handling HR and employee information.
• Supported the HR team in ensuring smooth and organized workplace operations.

B.A. - English Literature - ST.Xavier's College, Palayamkottai (2016 - 2019)

M.A. - English Literature - Pope's College, Tuticorin (2020 - 2022)

MBA - Tamilnadu Open University (2024 - 2026)