Sindhya Dany

Customer service and administrative professional with experience across banking support, healthcare payment posting, office administration, and telecom customer service. Skilled in chat, email and phone support, issue resolution, record management, and cross-functional coordination.

Senior Customer Service Associate at Teleperformance (2021 – 2024)

• Supported domestic Vodafone customers through chat and responded to customer enquiries across calls, emails and live chat.
• Investigated complaints and service disruptions, providing clear steps toward resolution.
• Maintained accurate interaction and resolution records and followed up on outstanding issues.

Executive – Administration at Saaj Steel Corporation (2020 – 2021)

• Coordinated daily office operations, schedules, appointments and interdepartmental communication.
• Managed filing systems, employee records, invoices, meeting materials and internal correspondence.
• Assisted HR and Finance with onboarding, payroll, employee claims and interview scheduling; prepared routine reports.

Customer Service Associate – Barclays Bank Process at Intelenet Global Services (2017 – 2019)

• Responded to banking product, account and service enquiries through digital, phone and written channels.
• Processed routine banking requests, validated account details and coordinated with internal operations.
• Assisted with new account opening and existing account closure requests; explained banking issues clearly.

Payment Posting at Access Healthcare (2014 – 2017)

• Posted Electronic Remittance Advice (ERA) files and manually entered paper Explanation of Benefits (EOB) into billing software.
• Allocated co-pays, deductibles and co-insurance to support accurate patient statements.
• Investigated unapplied or unidentified cash, resolved rejected batches and followed HIPAA, CMS and payer requirements.

B.A. in English Literature – Queen Mary’s College (2013)

Higher Secondary (HSC) – New Century Matriculation School (2010)

SSLC – Little Holy Angels School (2008)