Pallavi Pole

Strategic HR professional with 8+ years of progressive experience in end-to-end recruitment, HR operations, team leadership, and procurement management. Proven track record of successfully managing teams of 20+ members, executing mass hiring drives of 100+ candidates, and implementing HR policies that enhance organizational efficiency. Expertise in talent acquisition across IT, BPO, and manufacturing sectors with strong capabilities in stakeholder management, compliance, and employee engagement.

Manager – HR & Administration - ITUS Sports and Safety Pvt. Ltd.

(2025-04 - 2025-12)

• Spearheaded end-to-end HR operations including recruitment, onboarding, policy implementation, and compliance management for 50+ employees
• Managed payroll processing and statutory compliance (PF, ESI, Insurance, Gratuity) with 100% accuracy and zero audit findings
• Implemented employee engagement initiatives that improved retention rate by 25% and reduced attrition from 35% to 20%
• Led procurement operations by negotiating vendor contracts, achieving 15% cost reduction while maintaining quality standards
• Streamlined HR processes and documentation systems, reducing administrative processing time by 30%

Team Leader – Recruitment - Credence Resource Management

(2024-10 - 2025-03)

• Led a team of 20 recruiters, achieving 120% of quarterly hiring targets by filling 150+ positions across IT and non-IT domains
• Executed mass hiring campaigns and walk-in drives, sourcing 200+ candidates monthly through Naukri, LinkedIn, and employee referrals
• Reduced time-to-hire by 40% through process optimization and implementation of structured interview frameworks
• Maintained candidate database of 5,000+ profiles and generated weekly recruitment reports for stakeholder review

Lead HR - Concentrix Daksh Services India Pvt. Ltd.

(2022-03 - 2024-06)

• Managed full-cycle recruitment for BPO operations, hiring 300+ customer service representatives annually with 90% offer acceptance rate
• Led a team of 6 HR professionals, providing mentorship and performance coaching that improved team productivity by 35%
• Conducted 500+ interviews and maintained 85% quality hire rate through robust screening and assessment processes
• Implemented employee grievance resolution mechanisms, resolving 95% of cases within 48 hours and improving employee satisfaction scores
• Coordinated onboarding programs for 50+ new hires monthly, achieving 95% completion rate within first week of joining

Senior HR Executive - WNS Global Services

(2021-07 - 2022-03)

• Executed end-to-end recruitment across multiple verticals, successfully closing 180+ positions within 9 months
• Collaborated with hiring managers to understand job requirements, conducting technical screenings that improved candidate quality by 40%
• Managed employee exit processes including interviews, full & final settlements, and documentation for 100+ employees

Manager – HR & Procurement - ITUS Sports and Safety Pvt. Ltd.

(2020-07 - 2021-06)

• Established HR department from ground up, developing policies, processes, and systems for workforce of 40+ employees
• Managed procurement operations, negotiating with 15+ vendors and achieving 20% cost savings on supplies and services
• Handled complete HR operations including recruitment, onboarding, payroll coordination, and compliance management

HR Executive - Fareportal India Pvt. Ltd.

(2019-07 - 2020-01)

• Supported recruitment activities across IT and operations teams, screening 100+ resumes weekly and coordinating interviews
• Managed new hire onboarding, ensuring smooth integration and 90% retention rate during probation period

Project Coordinator & HR - Online Biz Solutions

(2018-06 - 2018-12)

• Coordinated digital marketing projects (SEO, SMM, PPC) for 10+ clients, ensuring timely delivery and client satisfaction
• Managed client communications and prepared project quotations, contributing to 30% increase in client acquisition

HR Recruiter - WakeNSee Consultancy

(2016-04 - 2017-11)

• Sourced and screened candidates through job portals (Naukri, Monster, LinkedIn) and employee referrals for client requirements
• Successfully closed 80+ positions across IT, ITES, and manufacturing sectors with 75% offer-to-join ratio

Master of Business Administration (MBA) - Human Resources - Sinhgad Institute of Business Management and Research, University of Pune (2019-01 - 2019-12)

Bachelor of Business Administration (BBA) - Human Resources - Sinhgad College of Commerce, University of Pune (2017-01 - 2017-12)